Return & Refund Policy

Effective date: [Date]

This policy explains returns, exchanges, and refunds for purchases from SolidSteals. It does not limit any mandatory consumer rights.

Change-of-mind returns

You may request a change-of-mind return within [number] days after delivery.

Eligible items must be unused, complete, and in their original condition, with accessories, tags, and packaging where reasonably applicable. Please provide your order number or other proof of purchase.

These conditions apply to voluntary change-of-mind returns. Different rights may apply to faulty, damaged, or incorrectly supplied goods.

How to request a return

Email [support email] with your order number, the item you wish to return, and the reason. For damaged or incorrect items, include photographs where reasonably possible.

We will provide return instructions and the correct return address. Please contact us before sending an item back so we can identify and process your return.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or different from what you ordered, contact us promptly. We will assess the issue and provide the repair, replacement, refund, or other remedy required by applicable law.

SolidSteals will cover reasonable return costs where the problem is our responsibility.

Exceptions

The following items are excluded from our voluntary change-of-mind returns: [list only applicable exclusions, such as personalised items, opened hygiene-sealed products, or certain digital products].

Any exclusions will be disclosed before purchase and apply only where legally permitted. Sale items remain subject to mandatory consumer protections.

Return shipping

For change-of-mind returns, return shipping is paid by [customer/SolidSteals].

Original delivery charges are [explain treatment, subject to applicable law]. Any permitted deduction or restocking fee will be disclosed before purchase: [details or “none”].

Refunds

We will notify you after reviewing your return. Approved refunds will be issued to the original payment method within [number] business days, or sooner where required by law.

Your bank or payment provider may take additional time to display the refund. For cash-on-delivery orders, refunds are made through [refund method].

Any legally permitted deduction will be explained before the refund is completed.

Exchanges and cancellations

Exchanges are [available/not available, with conditions], subject to stock availability.

To request cancellation, contact [support email] promptly. If the order has already shipped, our return process and any applicable statutory cancellation rights will apply.

Contact

Email: [Support email]
Return address: [Return address]